Melanie Ash Fitness LLC, an Ohio limited liability company doing business as Fitness Evolution (“Fitness Evolution,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:

* Visit [www.fitnessevolutionstudio.com](http://www.fitnessevolutionstudio.com);

* Submit a website form;

* Request a consultation, assessment, guide, trial, promotion, or other information;

* Communicate with us by telephone, text message, email, social media, or in person;

* Enroll in or purchase Fitness Evolution services;

* Use a client-management, scheduling, payment, or communications platform connected to our services; or

* Otherwise interact with Fitness Evolution.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. WHO WE ARE

Fitness Evolution is operated by:

Melanie Ash Fitness LLC

d/b/a Fitness Evolution

4822 N. High Street

Columbus, Ohio 43214

Email: [[email protected]](mailto:[email protected])

References to “Fitness Evolution” in this policy mean Melanie Ash Fitness LLC doing business as Fitness Evolution.

2. INFORMATION WE MAY COLLECT

The information we collect depends on how you interact with us.

A. Contact and Identification Information

We may collect:

* Name;

* Email address;

* Telephone number;

* Mailing address;

* Date of birth or age;

* Emergency-contact information;

* Parent or legal-guardian information when services involve a minor; and

* Other information you provide when contacting us.

B. Consultation, Enrollment, and Client Information

When you request information, schedule a consultation, participate in an assessment, or enroll in services, we may collect:

* Fitness goals and interests;

* Training preferences;

* Scheduling availability;

* Membership or program selections;

* Appointment and attendance history;

* Communications with our team;

* Notes relating to the administration of your training services;

* Signed agreements, acknowledgments, waivers, and consents;

* Promotion eligibility and redemption information; and

* Information necessary to manage your client relationship.

C. Fitness and Health-Related Information

When reasonably necessary to evaluate or provide fitness services, we may collect information you voluntarily provide concerning:

* Exercise history;

* Fitness level;

* Injuries, physical limitations, or movement restrictions;

* Health conditions relevant to exercise participation;

* Medications or medical guidance relevant to physical activity;

* Body measurements, assessment results, or progress information;

* Nutrition or lifestyle goals; and

* Other information relevant to training safely and effectively.

This information is used to evaluate service suitability, modify training, support your goals, and administer our relationship with you. It is not used to diagnose or treat a medical condition.

Please do not submit detailed medical information through a general website contact form. Health-related information should be provided through the designated assessment or enrollment process or directly to an authorized Fitness Evolution team member.

D. Payment and Transaction Information

If you purchase services, we or our payment-processing and client-management providers may collect:

* Billing name and address;

* Payment method information;

* Transaction amount and date;

* Payment status;

* Membership or service purchased;

* Refund, cancellation, or account-balance information; and

* Records associated with payment authorization.

Payment-card information is generally processed by a third-party payment provider. Fitness Evolution may receive transaction details and limited payment information, such as the card type and last four digits, without receiving or storing the complete payment-card number.

E. Communications Information

We may collect and retain communications you send to us, including:

* Email messages;

* Text messages;

* Telephone call notes;

* Website-form submissions;

* Social-media messages;

* Appointment requests;

* Feedback, reviews, and survey responses; and

* Requests to subscribe or unsubscribe from communications.

F. Photographs, Video, Testimonials, and Progress Information

We may create or receive photographs, video recordings, testimonials, or progress information as part of providing training services.

Fitness Evolution will not use a client’s identifiable image, likeness, testimonial, personal story, or progress information for public advertising solely because the client submitted an inquiry or enrolled in services. Public marketing use will be based on a separate media consent, testimonial authorization, or other legally valid permission.

Declining an optional media consent will not prevent a person from purchasing or participating in Fitness Evolution services.

G. Website and Device Information

When you use our website, we and our technology providers may automatically collect:

* Internet Protocol address;

* Browser and device type;

* Operating system;

* Referring website or advertisement;

* Pages viewed;

* Links clicked;

* Date and time of access;

* Approximate geographic location derived from an IP address;

* Website interactions and session information;

* Advertising or device identifiers; and

* Cookie and similar-technology information.

We may combine this information with other information when reasonably necessary for website administration, security, analytics, communications, or advertising measurement.

3. HOW WE COLLECT INFORMATION

We may collect information:

* Directly from you;

* From a parent, guardian, or person authorized to act for you;

* Through our website and online forms;

* Through consultations, assessments, enrollment, and client communications;

* Through scheduling, client-management, payment, email, or text-message platforms;

* Automatically through cookies, pixels, and similar technologies;

* From social-media platforms when you interact with our pages or advertisements;

* From referral partners or another person who refers you, when permitted; and

* From publicly available sources.

If another person provides us with your information, we may contact you to determine whether you are interested in hearing from us. A referral does not automatically enroll you in marketing communications.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

* Respond to questions and requests;

* Schedule consultations, assessments, appointments, and training sessions;

* Evaluate whether a service or program may be appropriate;

* Provide, administer, personalize, and improve fitness services;

* Create and manage client records;

* Process enrollment, payments, refunds, holds, and cancellations;

* Deliver requested guides, offers, promotions, or other materials;

* Communicate about appointments, schedules, payments, policies, and services;

* Send marketing communications when permitted;

* Maintain safety, security, and fraud-prevention measures;

* Analyze website traffic, marketing performance, and business operations;

* Maintain financial, tax, insurance, and legal records;

* Enforce our agreements and protect our legal rights;

* Respond to lawful requests and comply with legal obligations;

* Investigate complaints or incidents;

* Obtain and administer optional media or testimonial permissions; and

* Operate, evaluate, and improve Fitness Evolution.

We may also use information for another purpose disclosed when the information is collected or with your authorization.

5. EMAIL AND TEXT-MESSAGE COMMUNICATIONS

A. Service Communications

We may send communications reasonably necessary to respond to your inquiry or administer an existing appointment, transaction, or client relationship. These may include appointment reminders, schedule changes, account notices, payment communications, policy notices, and responses to your requests.

B. Marketing Communications

We may send promotional emails or text messages when permitted by applicable law and the consent language presented when your information is collected.

Consent to receive marketing communications is not a condition of purchasing Fitness Evolution services.

You may:

* Unsubscribe from marketing emails using the unsubscribe link in the message; and

* Opt out of marketing text messages by replying STOP.

You may receive a confirmation after opting out. Message frequency varies, and message and data rates may apply. For assistance with text messages, reply HELP or contact us at [[email protected]](mailto:[email protected]).

Opting out of marketing communications does not prevent us from sending necessary non-marketing communications concerning an existing appointment, transaction, or client relationship.

C. Mobile Information

We do not sell or rent mobile telephone numbers or text-message opt-in information.

We do not disclose text-message opt-in information or consent records to third parties for their independent marketing purposes. We may disclose this information to service providers that help us operate our messaging program, deliver communications, maintain records, or comply with legal obligations.

6. COOKIES AND SIMILAR TECHNOLOGIES

We and our technology providers may use cookies, pixels, tags, scripts, and similar technologies.

These technologies may be used for:

* Essential website functions;

* Website security;

* Remembering settings or preferences;

* Measuring website visits and interactions;

* Understanding how visitors use the website;

* Evaluating advertising performance;

* Identifying the source of an inquiry;

* Limiting repeated advertisements; and

* Delivering or measuring advertising where permitted.

Our website may use services such as Google Analytics, Google advertising tools, Meta/Facebook technologies, and similar analytics or advertising services. These providers may collect information through cookies or similar technologies according to their own privacy policies.

You can control certain cookies through your browser settings and any cookie-preference tool made available on our website. Blocking cookies may affect website functionality.

You may also review the privacy and advertising settings offered by Google, Meta, and other platforms you use.

Some browsers transmit “Do Not Track” signals. Because there is not one universally accepted response to these signals, our website may not respond to legacy Do Not Track settings. Where required by applicable law, we will treat recognized opt-out preference signals, such as Global Privacy Control, as requests to opt out for the applicable browser or device.

7. HOW WE DISCLOSE INFORMATION

We may disclose personal information in the following circumstances.

A. Service Providers

We may disclose information to vendors that perform services for us, such as:

* Website hosting and maintenance;

* Client management and scheduling;

* Zen Planner or similar membership-management services;

* LeadConnector, GoHighLevel, or similar customer-communications services;

* Payment processing;

* Email and text-message delivery;

* Cloud storage and document management;

* Electronic signatures;

* Data analytics;

* Advertising measurement;

* Accounting, legal, insurance, and professional services;

* Information technology and cybersecurity; and

* Business operations support.

These providers may use personal information to perform services for Fitness Evolution and may have their own legal obligations and privacy practices.

B. Business and Professional Purposes

We may disclose information to accountants, attorneys, insurance providers, consultants, auditors, and other professional advisors when reasonably necessary to operate the business, obtain advice, manage risk, or protect legal rights.

C. Legal, Safety, and Compliance Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

* Comply with a law, subpoena, court order, or other lawful request;

* Protect the safety of a client, team member, or another person;

* Investigate suspected fraud, misuse, or illegal conduct;

* Enforce an agreement;

* Establish, exercise, or defend a legal claim; or

* Protect Fitness Evolution’s property, systems, or legal rights.

D. Business Transactions

If Fitness Evolution is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed to appropriate parties as part of evaluating or completing that transaction, subject to reasonable confidentiality and legal protections.

E. At Your Direction

We may disclose information when you request or authorize us to do so.

8. SALE, SHARING, AND TARGETED ADVERTISING

Fitness Evolution does not sell personal information in exchange for money.

However, certain analytics or advertising technologies may transmit identifiers, cookie information, or website activity to advertising or analytics providers. Some state privacy laws may define these disclosures as a “sale,” “sharing,” or use for “targeted advertising,” even when no money is exchanged.

Depending on where you live and whether the applicable law covers Fitness Evolution, you may have the right to opt out of these activities. You may submit an opt-out request using an available cookie-preference tool or by emailing [[email protected]](mailto:[email protected]) with the subject line “Privacy Request.”

We do not knowingly use detailed health assessments, injury information, payment-card information, or text-message consent information for third-party targeted advertising.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

* Providing requested services;

* Maintaining client and transaction records;

* Complying with tax, accounting, contractual, insurance, and legal requirements;

* Resolving disputes;

* Enforcing agreements;

* Maintaining safety and incident records; and

* Establishing or defending legal claims.

Retention periods vary depending on the type of information, the nature of the client relationship, and applicable legal requirements. When information is no longer reasonably necessary, we may delete, destroy, anonymize, or securely archive it.

10. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access restrictions, password protections, secure service providers, team-member confidentiality expectations, record-management practices, and other safeguards appropriate to the nature of the information.

No website, transmission method, or storage system can be guaranteed to be completely secure. You should use care when sending sensitive information electronically and should not send payment-card numbers or detailed medical information through unsecured email or general website forms.

11. YOUR PRIVACY CHOICES

You may:

* Decline to provide information, although this may prevent us from responding to a request or providing a service;

* Unsubscribe from marketing emails;

* Reply STOP to opt out of marketing text messages;

* Adjust browser cookie settings;

* Use an available website cookie-preference tool;

* Decline optional media or testimonial consent;

* Request that we update inaccurate contact information; or

* Contact us with questions about our privacy practices.

Depending on your state of residence and whether the applicable law applies to Fitness Evolution, you may also have the right to request:

* Confirmation of whether we process your personal information;

* Access to certain personal information;

* Correction of inaccurate information;

* Deletion of certain information;

* A portable copy of certain information;

* A list or description of categories of third parties receiving information;

* Opt-out from sale, sharing, or targeted advertising;

* Withdrawal of consent for certain sensitive-information processing; or

* Review or appeal of a denied privacy request.

These rights may be subject to exceptions, identity verification, record-retention requirements, and other legal limitations.

To submit a privacy request, email [[email protected]](mailto:[email protected]) with the subject line “Privacy Request.” Please describe the request and provide enough information for us to identify the relevant records.

We may take reasonable steps to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require evidence of the agent’s authority and verification of the consumer’s identity.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. CHILDREN’S PRIVACY

Our website is not directed to children under thirteen years of age, and we do not knowingly collect personal information online directly from a child under thirteen without legally sufficient parental consent.

If you believe a child under thirteen submitted personal information to us without appropriate parental involvement, contact us at [[email protected]](mailto:[email protected]) so we can review and address the situation.

A minor’s participation in Fitness Evolution services must be authorized by a parent or legal guardian through the applicable enrollment, consent, and release documents.

13. THIRD-PARTY WEBSITES AND PLATFORMS

Our website may contain links to or integrations with third-party websites and platforms. Their collection and use of information are governed by their own privacy policies, not this policy.

We encourage you to review the privacy policies of scheduling platforms, client portals, payment processors, social-media sites, mapping services, and other third parties before providing information to them.

14. UNITED STATES OPERATIONS

Fitness Evolution operates in the United States, and information collected through our website and services may be processed and stored in the United States.

If you access the website from outside the United States, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations.

The “Last Updated” date at the top identifies the most recent revision. Material changes will apply prospectively unless otherwise stated or required by law.

We may provide additional notice of a material change when appropriate. We encourage you to review this policy periodically.

16. CONTACT US

Questions, concerns, or privacy requests may be directed to:

Melanie Ash Fitness LLC

d/b/a Fitness Evolution

4822 N. High Street

Columbus, Ohio 43214

Email: [[email protected]](mailto:[email protected])

Please use the subject line “Privacy Request” when submitting a request concerning your personal information.